We hope you find our website and online shop easy and enjoyable to use. If you wish to shop with us, there are two options available for you to choose.

Shopping Online
To place an order by using our secure online ordering system click 'Add to Basket' to add an item to your basket, you will then be able to view, change the quantity or remove any of the items that you have chosen and also view postage and packaging charges. Once you have finished shopping simply click proceed to checkout where you will be able to complete your order.

Order Form
If you wish to pay by cheque 'click here' for a printable order form. Just print out the form, then fill in your order and delivery details including postage and packaging costs.  Make cheques payable to; Craft Fairs and Events. Work will commence once cheque has cleared. 

Post your order form and cheque to; 

Craft Fairs & Events
Elaine Conn
12 Wynland Ave
Newtownabbey
Co Antrim
Northern Ireland
BT36 6SA

Once you have placed an order online you will receive an automated confirmation email. We will then check that you have sent us all the necessary details and send you an order confirmation email. If you have paid by cheque we will also send you an order confirmation email.

Security
Website security is one of our uppermost priorities, therefore we have chosen Paypal to handle our online payment facility. This ensures that your credit card details are only handled by the secure and encrypted Paypal service. 

Delivery
Orders for non-personalised items will be dispatched within 7-10 days of your order confirmation.  For items which are personalised please allow approx. 14-28 days.  We will endeavour to deal with any special requests for faster delivery if required. We will do our best to keep you updated by email. Please allow 5 extra days if paying by cheque (to allow clearance)

Postage and Packaging for the UK                                                                                 
The price of delivery varies per product depending on weight.  If you are buying multiple items the postage will be added up per item; however we have tried to keep postage to a minimum.  Please feel free to email us with any queries or delivery requests and we will do our best to accommodate you. 

Standard delivery can take up to 3-5 working days.

International Deliveries
International deliveries are charged at cost. Please email us if you would like a quote for sending specific orders,  including the item/s code and your delivery address.

We use Royal Mail standard delivery service, should there be any significant changes we reserve the right to alter ours accordingly.

Packaging
We care about our environment and recognise that packaging can be a needless environmental waste, therefore we try to re-use packaging wherever possible.  

Cancelling your order
Non-personalised items:  If you wish to cancel your order (once accepted by us), you may do so up to the point of despatch. If you do decide to cancel your contract with us within this time, we will refund any payments made by you within 14 days.

Personalised items:  Once your order has been confirmed by us,unfortunately it CANNOT be cancelled nor money refunded (when image and details are burned, they cannot be reused)

Returns / Refund Policy

We want you to be delighted with your purchase. If your order arrives damaged, please contact us within 48 hours of  receipt. If you need to return your order, for an exchange or refund all we ask is that you contact us first and return your item/s in their original packaging, within 7 working days of receipt.  Any refund will only be paid after we have received the goods.

Please note we do not give refunds/exchanges on items returned after 7 days

We quality check every item that is dispatched, a proof of posting is also retained.

Disclaimer
We have taken every care and effort to ensure that the description and specifications of our products are correct.  We try our best to bring you high quality produce at affordable prices.